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Effective date: July 9, 2026
Covered Paincare (“we”) operates a directory of Medicare-relevant pain care and senior-care providers at coveredpaincare.com. This policy describes what information we collect, how we use it, and the choices you have.
Information you submit.When you use the Get Help or Request Information forms, or claim a listing, we collect what you enter: typically your name, phone number, email address, the provider you're asking about, and your message. We do not ask for, and you should not submit, medical records or insurance identifiers.
Saved lists.The “Save to my list” feature stores your saved facilities in your own browser (localStorage). That list never leaves your device and is not transmitted to us.
Usage data.We use standard web analytics provided by our hosting platform to understand aggregate site usage (pages viewed, approximate region, device type). We do not use this data to build individual profiles. During a browsing session, we also retain the first page visited, referring site, campaign tags, and whether the referring site was a known AI assistant. If you submit a form, this attribution data and your optional answer to “How did you hear about us?” are saved with the inquiry so we can measure which sources help people find care. When a page cannot be found, we record the missing path, referring page, and detected AI source so recurring broken links can be corrected. We do not store an IP address with these 404 records.
Form submissions are used to respond to your request — for example, forwarding your inquiry to the facility or practice you asked about, or having an advisor follow up with you. We also use submissions to review listing-correction requests. We do not sell your personal information.
If you ask to be connected with a provider, the details you submitted are shared with that provider (or a licensed advisor) so they can respond — that is the purpose of the request. We also use service providers that host our website and database and deliver email notifications; they process data only on our behalf. We may disclose information if required by law.
Inquiry records are retained so we can follow up on your request and maintain an audit trail, and are deleted on request.
You can browse the entire directory without creating an account or submitting any personal information. To access, correct, or delete information you previously submitted, contact us via the Get Help form and we will process the request.
This site is intended for adults and is not directed at children under 13.
Covered Paincare is an independent research directory. It is not connected with or endorsed by the U.S. government or the federal Medicare program, and nothing on this site is medical, legal, or insurance advice.
We will update this page when our practices change and revise the effective date above. Questions about this policy or your data: use the Get Help form.